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公司簡介：
英國惠靈頓公學（Wellington College），1859年宣告成立。是維多利亞女王為紀念大不列顛軍事家并曾兩度任英國首相的惠靈頓公爵而命名。2017年1月11日上午，英國惠靈頓公學正式簽約入駐杭州，這是惠靈頓公學在中國繼天津、上海之后開設的第三個分校區(qū)。
惠靈頓中國杭州校區(qū)座落于杭州蕭山科技城的國際教育園，包括杭州市蕭山區(qū)惠立學校和杭州外籍人員子女學校。學校有一套完善的幸福關懷體系貫穿各個學段，為學生提供全人教育，使其能在未來茁壯成長。

工作職責:
1.給全校師生提供優(yōu)質的IT支持服務,及時的解決用戶的IT問題(helpdesk)
2.了解Microsoft 365(Office 365)
3.了解Windows AD的基本操作
4.了解各主流平臺(Windows, iOS, MacOS, Android)的系統(tǒng)操作使用,常用問題解決
5.英語能簡單溝通(必須)
6.有PowerShell, Power App, Power Automate, Power Bi中的其中一項 開發(fā)能力優(yōu)先

崗位要求:
1.計算機相關專業(yè)
2.英語可基本溝通計算機相關問題
3.工作積極主動, 有責任心,仔細,有耐心
4.努力好學，良好的服務精神/意識
5.有外資企業(yè)/學校從業(yè)經(jīng)驗優(yōu)先

福利待遇：
1.20天年假，雙休，法定假日不調休，額外學校假期福利；
2.五險一金，額外的商業(yè)醫(yī)保；
3.年度體檢，免費員工班車，工作日免費午餐；
4.國際化工作環(huán)境，扁平化管理；


KEY RESPONSIBILITIES:
Act as the first point of contact for staff in requesting IT support. Provide warm and welcoming personal service to all team members and manage requests efficiently and effectively, e.g. by implementation of a ticketing system.

General RESPONSIBILITIES:
61 To take responsibility for the day-to-day running of helpdesk and associated processes including proactively:
61 coordinate all help desk tickets of the school
61 Manage the asset tracking system of both hardware and software
61 support all students, staff with the administrative tasks and communications
61 manage the dedicated helpdesk, providing an innovative, welcoming environment for all
61 manage the procurement, tagging and deployment of all ICT assets.

Organization of IT services
61 Coordinate daily processes and procedures to meet address ICT requests from staff, students, parents
61 Develop and monitor mechanisms for prioritizing and managing ICT requests pro-actively and in a timely, well-communicated manner
61 Coordinate the Help Desk staff including management of work priorities, standards and roster
61 Coordinate the ticketing system including the allocation of tickets to staff, ensuring on high-level communication and ticket prioritization
61 Ensure the ready availability of help desk resources (e.g. spare parts, replacement computers, other consumables)